Security Services Retainer
Guaranteed emergency response. Flexible proactive defense. Pre-negotiated SLAs for when every second counts.
Secure Your RetainerStop negotiating contracts while actively under attack.
The Cost of Delay
During a cyber crisis, organizations without a retainer waste an average of 48-72 hours negotiating MSAs, pricing, and NDAs. During this window, adversaries escalate privileges, exfiltrate data, and deploy ransomware.
The Retainer Advantage
A Cyberella Security Services Retainer secures immediate, globally deployed expertise with pre-signed zero-hour SLAs. You gain instant access to our elite X-Ops engineers the moment an anomaly is detected.
Flexible Hour Allocations.
Your investment never goes to waste. If you don't experience a breach, unused retainer hours can be seamlessly converted into world-class proactive security assessments to further harden your infrastructure.
Emergency Incident Response
Rapid deployment of DFIR specialists for containment, eradication, and forensic root-cause analysis during an active breach.
Compromise Assessments
Proactive network sweeping and deep threat hunting to discover dormant or stealthy adversaries currently hiding in your environment.
Vulnerability & Pen Testing
Convert hours into rigorous technical analysis of your internal networks, web applications, or cloud infrastructure.
Tabletop Exercises
Executive and technical wargaming simulations to test your internal response playbooks against real-world threat scenarios.
Discover the Wayfinder Retainer Difference
Strict Guaranteed SLAs
Our contracts guarantee an initial expert response within 1 hour and full remote deployment within 4 hours, ensuring zero time is lost.
No 'Use It or Lose It'
Unlike traditional retainers, your prepaid hours don't vanish. They flexibly transition into proactive security hardening services.
Elite X-Ops Access
Bypass standard support tiers. A retainer connects you directly to our highest-tier incident commanders and malware reverse engineers.
Zero Onboarding Delays
We baseline your network, configure out-of-band communication, and ingest your architecture diagrams on day one.
Strategic Security Advisor
You are assigned a dedicated incident commander who understands your specific industry threat landscape and compliance requirements.
Executive Documentation
Every engagement produces boardroom-ready reports, satisfying regulatory requirements and outlining clear architectural improvements.
Explore answers to our
asked questions
What exactly happens to our unused retainer hours?
We strongly believe you shouldn't pay for nothing. Any unused emergency hours can be converted into proactive services near the end of your contract term. This includes penetration testing, red teaming, architecture reviews, or specialized training for your staff.
How quickly do you respond under the retainer SLA?
Depending on your specific tier, our standard critical SLA guarantees initial remote response and triage by an expert Incident Commander within 1 to 4 hours. Dedicated out-of-band communication channels are established instantly.
Do we need specific endpoint agents installed beforehand?
No, Cyberella is vendor-agnostic. While deploying our proprietary X-Ops sensors provides the fastest telemetry, we can ingest data from your existing EDR/XDR stack. We establish these integrations during the initial onboarding phase.
Can we use retainer hours for a compromise assessment?
Absolutely. If you suspect an ongoing but hidden breach, or simply want peace of mind, you can allocate your retainer hours to have our threat hunters sweep your network for dormant adversaries and advanced persistent threats (APTs).
Is onboarding included, or does it consume retainer hours?
The initial onboarding process—which includes environment baselining, playbook integration, and establishing secure communication channels—is fully included in the setup process and does not consume your allocated emergency hours.